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Supervisory Training to Enhance Practice-Field Support Specialist

Posting Details

Position Information

Posting Number S150074P
Posting Date 10/31/2014
Closing Date 11/28/2014
Title Field Support Technician Specialist
Working Title Supervisory Training to Enhance Practice-Field Support Specialist
Employee Class Administrator
Department Social Work
Salary Range $60,000
Full-time/ Part-time Full-time
Hours Per Week 40 Hours
Standard Work Week
Anticipated Start Date 11/18/2014
If Temporary, End Date 06/30/2015
Job Summary

As a member of a specialized Statewide Field Support Team, works collaboratively with direct service field supervisors and middle managers of Intact Family Services and Permanency Services for the Department of Children and Family Services field offices and private child welfare agencies under contract with the Department.

Job Description

Demonstrates an understanding of: agency policy and procedures, agency-approved practices, learning transfer methodologies, and coaching techniques; partners with all supervisor and manager they are assigned and conduct regular and frequent face to face meetings with individuals and small cohorts within a field office, agency or region; reviews agency outcomes, quality assurance reports, local team strengths and challenges, and other surveys to assess performance strengths and gaps to identity individual and team needs; and develops an action plan based on the assessment results.
Appropriately applies programmatic frameworks, self-reflection tools, action plans, and protocols to assess each respective supervisor and manager (areas may include but are not limited to: knowledge, skills, attitude, systems and operations management, practice and clinical application, training skills, coaching skills, agency and community leadership); assist direct service supervisors and middle managers with incorporating job competencies into the agency’s practice programs; supports skill development in: independent and self-directed learning, critical thinking, problem identification, analysis and options, problem resolution, goal setting, action planning, and decisions making; supports skill development in the following organization leadership techniques: change management, program management, performance standards, gap analysis, data collection and analysis, client and service survey analysis, and quality assurance with respect to the integration of agency practice models; and promotes the supervisor and program manager partnership with treatment specialists, social service providers, court members, community contributors, and supporters; reports problematic case issues and critical case data that impact job performance.

Meets job and performance expectations as outline by the annual program plan deliverables unless otherwise modified by the Department; communicates appropriately with the STEP Statewide Program Director, Field Support Program Coordinator and as directed with supervisors and middle managers in order to complete the practice application and field support gap analysis; meets with the Field Support Program Coordinator and STEP Statewide Program Director to review and discuss all of their activities and strategic program implementation planning; reviews pertinent information and ongoing progress with the Field Support Program Coordinator and seeks consultation for performance improvement issues; and informs the Field Support Program Coordinator of all activities occurring on assigned work.

Completes required assignment and feedback reports: gap analysis, maintains progress notes, field surveys, and needs assessments; authors and submits regular reports; assists with data collection, entry, and analysis of all assigned instructional research as requested and submit a monthly activity report.

Utilizes of the assigned Department equipment (laptop, copy, scan, and fax machines, LCD projectors, phones, conference lines, and webinar) and software programs Microsoft Office products, Share Point, D-Net appropriately and with proficiency as directed and required.

As required utilizes various training functions of the Office of Professional Development, Parent and Caregiver Support, under the Clinical Practice and Professional Development; Virtual Training Center on-line learning management system; participates in various Office, Division, and Department meetings and training conferences as assigned; and other duties as assigned.

Minimum Qualifications

This position requires a masters degree from an accredited college or university with course work in Social Work or other COA recognized professional degree in human services with appropriate state license as a Clinical Social Worker (LCSW) or Clinical Psychologist. Other state of Illinois licensed individuals (i.e. LCPC) may be considered on an individual basis if the candidate meets the criteria for direct casework experience. This position also requires professional experience of eight (8) or more years in a public-sponsored, child welfare program providing a combination of direct child welfare casework including child welfare intake, intact family services, permanency/foster care services, supervision of direct service child welfare caseworkers and/or management of child welfare services. All experience must be in the provision of public-sponsored casework services provided directly to children and families receiving child welfare services from DCFS or its private sector partner agencies. Experience working with families served by the Department of Children and Family Services or one of its private sector child welfare contract providers is strongly preferred. Additional points may be given for related indirect or support services provided in a child welfare agency, but not as a substitute for direct service experience.

Preferred Qualifications
Knowledge, Skills and Abilities
Special Instructions to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Web site
    • Other
  2. * What is your highest level of completed education?
    • High School/GED
    • Bachelor's Degree
    • Master's Degree
    • PhD
  3. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents